Princess Cruises expands Medallion Class experience

Princess Cruises today announced the expansion of its MedallionClass Vacations to six additional ships in 2020 – Ruby Princess (January 27), Grand Princess (March 29), Enchanted Princess (June 15), Emerald Princess (August 16), Coral Princess (October 16), and Island Princess (December 20) – bringing the enhanced and personalized cruise vacation experience to Australia, New Zealand and a World Cruise for the first time.

MedallionClass Vacations are currently available on Caribbean Princess, Regal Princess and Royal Princess, with Crown Princess starting July 24 and Sky Princess beginning October 12, 2019when the newest ship in the Princess fleet departs the shipyard as the first to be built from the ground up with the Ocean Guest Experience Platform. By the end of 2020, guests sailing in the Caribbean, Alaska, Panama Canal, Europe, Australia/New Zealand, Mexico, California Coast and on the World Cruise will have the elevated guest experience powered by the OceanMedallion.

The award-winning OceanMedallion is a complimentary wearable device that elevates the guest experience by enhancing guest-crew interactions, eliminating friction points and enabling interactive entertainment to deliver a high level of service and personalized attention on a large scale.

Princess MedallionClass Vacations are resulting in high guest satisfaction scores, thanks to a portfolio of experiences specifically designed to save precious time and enhance their cruise vacation, including: 

  • Expedited Arrival – From curbside to poolside in a breeze: Guests who arrive at the terminal with travel documents (i.e. passports) uploaded to their profile enjoy a streamlined and expedited check-in process that gets their vacation started even sooner. Personalization starts pre-cruise as guests become OceanReady™ before arriving at the port.
  • On-Demand Services – Food, beverage, retail order and hospitality services delivered to your location: Using smart devices, guests have the ability to order drinks, food and retail items like sunscreen with OceanNow and have them delivered directly anywhere on board, including to their stateroom.
  • Family and Friends Locator – Finding travel companions and directional ship information: Accessible on portals throughout the ships and via guests’ smart devices, OceanCompass leverages the OceanMedallion to easily locate and chat with friends and family on board, as well as enables point-to-point wayfinding throughout the ship. OceanCompass guides guests throughout their journey, providing directional information so they can seamlessly navigate to their next point of interest. 

Commenting, Jan Swartz, Princess Cruises president, said: “Our guests who have experienced MedallionClass on Caribbean Princess, Regal Princess and Royal Princess have enthusiastically embraced the OceanMedallion. We are thrilled with the response and working to extend Princess MedallionClass to more guests around the world.

“Princess Cruises is passionately committed to giving all our guests the opportunity for a more personalized and simplified vacation experience.”

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