Royal Caribbean – The Key: Is it worth it – we think NOT!

Last year Royal Caribbean offered a new service called The Key, which is available on all ships except Quantum and Voyager class ships as well as Majesty of the Seas.

We thought we’d give this try since the price ($19.99) was the same price as the Surf and Stream Internet package.

So what does it include?

  • Priority check-in at boarding
  • Carry-on bag drop off and delivery to stateroom (two bags per guest).
  • Carry-on luggage will be delivered to your stateroom
  • Exclusive lunch at specialty dining venue – choice of Chops Grille or Giovanni’s Table or Jamie’s Italian depending on your ship – You can select your venue of choice once onboard.
  • VOOM Surf & Stream 1 Device high speed internet. 
  • Private hours at onboard activities including Rock Climbing, FlowRider and more – the private hours schedule will be provided at check-in. 
  • Priority debarkation and tender service from ship to shore in port
  • Reserved VIP seating at shows in the Main Theater, AquaTheater and Studio B. 
  • Priority disembarkation with exclusive a la carte breakfast from 6:30am – 9:00am

This all seems great! 

Here is a highlight of our experience last weekend when sailing on Navigator of the Seas:

  • On arrival at the Miami, there was no priority boarding, and we were advised to check-in as normal
  • We wanted to drop off our bags, but the staff on-board had no idea what we were talking about.
  • We went for lunch at Chops Grille, which was nice, but the service was totally disorganised and very slow.
  • The Ice show on Navigator of the Seas was amazing, but sadly there were no seats available when we turned up – well in advance I hasten to add.
  • The a la carte breakfast on the ship was nice, but again the service was extremely slow – nearly 30 minutes to cook eggs???

So is The Key worth it?

In our view NO! not on a short voyage. 

While the programme is relatively new still, we think Royal Caribbean needs to up their game when it comes to add-on services like The Key.  In theory the programme could be great, but our experience was pretty poor.

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