MSC responds to reports about voyage being turned away from Caribbean ports

MSC Cruises is extremely disappointed that Jamaican authorities yesterday delayed a decision for many hours to give our ship the necessary clearance to disembark guests, despite us having provided detailed medical records to the local health and national authorities ahead of its arrival as per normal protocol. 
  
Similarly, the decision taken overnight by the Grand Cayman authorities to refuse disembarkation at Georgetown was made without even reviewing the ship’s medical records, which show one single case of common seasonal flu (type A influenza) affecting one crew member with a travel history clearly showing no passages through territories either affected by COVID-19 (Coronavirus) or subject to any international health restrictions. In both instances, the ship was effectively turned away simply based on fears. 
  
MSC Meraviglia is currently at sea on her way to Cozumel, Mexico, her next scheduled port of call. Ship’s command and Company’s management are in contact with local health authorities to ensure that their decision will be based on a factual review of the ship’s medical records, as well as consideration for the pre-embarkation screening and on board medical and deep sanitation protocols that are in place across MSC Cruises’ entire fleet. 
  
All MSC Meraviglia’s guests and crew have been screened individually upon embarkation, both in terms of their travel history as well as their health. MSC Cruises denies embarkation to anyone – crew and guest alike – who has travelled to, from or through mainland China, Hong Kong or Macau, as well as to people who during the past 14 days have travelled to, from or through any of the municipalities that are subject to quarantine in central northern Italy. In addition to this, all MSC Cruises ships also conduct individual pre-boarding screening by thermal cameras to identify guests or crew members with signs or symptoms of illness such as fever (≥38 C°/100.4 F°) or feverishness, chills, cough or difficulty breathing. This will also result in denied embarkation. 
  
The crewmember who was diagnosed with common seasonal flu is in a stable condition, receiving anti-viral treatment and medication, and is now free of fever and nearly recovered. Out of precaution he was isolated from other crew members and guests from the moment that he showed symptoms and will remain so until he is fully recovered. No other cases of type A influenza have been reported on board MSC Meraviglia. 
  
Moreover, no cases of COVID-19 virus (Coronavirus) have been reported on board MSC Meraviglia or any other ship in MSC Cruises’ fleet. 
  
MSC Cruises apologizes for any inconvenience caused and the disappointment to its guests in connection with the missed calls in Ocho Rios and Georgetown this week. 

Update: 7.30 – 27 Feb 2020

Due to unfavorable weather conditions MSC Meraviglia is currently awaiting off Cozumel for winds to decrease and the ship to safely board pilot and enter port. Weather forecast shows improvement by 8 AM ET. As soon as it happens, ship will head to port.

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