Fred. Olsen Cruise Lines has launched a ‘Booking Reassurance Guarantee’ for guests who are concerned about their travel plans as a result of the COVID-19 Novel Coronavirus situation, allowing them to cancel their cruise in return for a future cruise voucher, penalty-free, within the same year of departure. The new Guarantee applies to all new cruise bookings made between 4th March and 5th May 2020 inclusive, and guests can move their cruise once only.
The ‘Booking Reassurance Guarantee’ will enable all guests who book a Fred. Olsen ocean or Brabant river cruise for 2020 to cancel their cruise in return for a future cruise voucher for the entirety of the monies paid to-date, when giving at least two weeks’ notice of the cancellation. The future cruise voucher can then be used on another 2020 sailing.
Jackie Martin, Marketing and Sales Director at Fred. Olsen Cruise Lines, said:
“Whilst we cannot predict how the ongoing situation will evolve, we would like to reassure our guests about our very strict onboard cleanliness and safety measures, and that we are receiving expert advice on a daily basis.
“However, we do understand and appreciate that some of our guests might be worried about travelling right now. If you decide nearer the time that you don’t want to travel due to concerns about Coronavirus, we guarantee that you can cancel your booking with us, and use any funds already paid towards another cruise in the same year as your original booking, subject to availability.
“We hope that our new ‘Booking Reassurance Guarantee’ brings flexibility and added peace of mind to guests who are looking to take a cruise with us this year, or further afield into 2021 or 2022 on one of our brand new itineraries.”