Due to continued port closures including Canada’s cruise ship suspension until 1 July and other travel restrictions resulting from global health concerns, Holland America Line has made the decision to extend its pause of global cruise operations and cancel all sailings scheduled to depart through 30 June 2020. This includes Alaska, Canada/New England and Europe cruises.
The cruise line is assessing the future impact of the order by the U.S. Centers for Disease Control for cruises through mid-July. Additional deployment details will be shared in the near future.
Commenting, Orlando Ashford, president of Holland America Line, said: “These are unprecedented times. Having to delay summer cruising and cancel our land tours for the entire season is the responsible thing to do, yet also very disappointing and a first in our more than 70 years of taking guests to Alaska.”
Two Options for Guests on Cancelled Cruises
Guests with impacted cruises have two options to choose from and must make their selection by 1 June 2020:
- Option #1: Defer a refund and receive a Future Cruise Credit for 125% of the base cruise fare paid plus an onboard credit of US$250 per person, which can be applied toward any future cruise(s) through Dec. 31, 2021. Guests who haven’t paid in full will receive a Future Cruise Credit for 125% of the amount paid to Holland America Line.
- Option #2: A 100% refund of all monies paid to Holland America Line will be reimbursed. This includes Holland America Line’s Flight Ease air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees and port expenses.
All bookings automatically will be cancelled through June 30. Guests do not need to call to cancel, however, they should visit hollandamerica.com to indicate their preference for the 125% Future Cruise Credit or 100% refund no later than June 1. If a choice is not made by this deadline, guests will be deemed to have accepted the greater value Option #1. The Future Cruise Credit is valid on any cruise departing through 31 December 2021, and must be applied toward this future cruise by 31 December 2020.