After repeated requests for information about the impact of the coronavirus pandemic, P&O Cruises has finally announced a pause in its operations until 15 October 2020 as it focuses on working in close coordination with all relevant public health bodies to approve further enhancement of the company’s already stringent health and safety protocols.
P&O Cruises president Paul Ludlow said: “As a business our operational focus is not “when can we resume sailing?” but is instead “how can we develop a comprehensive restart protocol that will keep everyone on board, our crew and guests, safe and well and still give our guests an amazing holiday?”
“We are working with government and industry bodies at the highest possible level, such as Public Health England (PHE) and the U.S. Centers for Disease Control and Prevention (CDC), to review every aspect of a holiday with us and establish a framework of policies and procedures. Our aspiration is to be adopting best practice in managing COVID-19 within the travel industry.
“Unfortunately, as the world continues to adapt to this global crisis, we have made the decision, difficult as it is, to extend our pause in operations for all sailings up to and including 15 October 2020. We are so sorry for the disappointment this will cause to so many of our guests.”
P&O has received heavy criticism from guests following its significant delay in processing Covid-19 cruise refunds. A large amount of concern has come from an activist group of 500 plus consumers on Facebook ‘P&O Cruises Holiday Refund Action Group.’