With the continuation of travel and port restrictions due to global health concerns, Holland America Line is extending its pause of cruise operations and cancelling departures on all ships through to 15 December 2020.
The pause extension affects Caribbean, Mexico, Panama Canal, Pacific Coastal, South America, Antarctica, Hawaii, South Pacific, Australia and Asia itineraries.
The operator has confirmed the following arrangements for guests.
Guests Automatically Receive Bonus Future Cruise Credit
Those with impacted cruises automatically will be cancelled, and no action is needed for guests opting for the Future Cruise Credit (FCC). All guests will receive an FCC per person as follows:
- Paid in Full: Those who had paid in full will receive 125% FCC of the base cruise fare paid to Holland America Line.
- Not Paid in Full: Those with bookings not paid in full will receive an FCC of double the amount of the deposit paid for the cruise. The minimum FCC is $100 and the maximum will be an amount up to the base cruise fare paid.
The FCC is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. All other funds paid to Holland America Line may be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services.
Full Refund Option Also Available
Guests who prefer a 100% refund of monies paid to Holland America Line need indicate this preference no later than 15 September 2020.
With operators taking many months to refund guests, cruises waves has a guide to getting funds back via chargeback:https://cruisewaves.co.uk/2020/05/06/how-to-get-a-refund-from-a-cruise-line-or-travel-business/